Future-Proofing Extra Care

Case study;

 

Social Value HQ partnered with a local Extra Care & Supported Housing provider to implement a Step-Up, Step-Down Model.

Challenges Faced Before Implementation

  • Delayed Discharges from Hospitals: Lack of temporary care packages led to prolonged hospital stays.

  • Limited Short-Term Support Options: Residents needing temporary care found onsite care inaccessible,

  • Low Leaseholder Engagement: Leaseholders felt penalised in their time of need if they could not afford care due to cost including service charges.

  • Affordability & Value for Money Concerns: Many found traditional Extra Care packages inflexible and costly.

The Step-Up, Step-Down Model

This model provided flexible, short-term care and support for residents in different circumstances:

  • Step-Up Care: Immediate support for individuals experiencing a decline in health to prevent hospital admission.

  • Step-Down Care:  Short-term care for individuals discharged from the hospital but need an extra hand to return to independence.

  • Temporary Care Packages: Leaseholders could access tailored, time-limited support, increasing their inclusion in services.

Outcomes & Impact

✅ Immediate Access to Emergency Care & Support

  • Reduced hospital admissions by 35% through timely interventions.

  • Improved health outcomes with faster recovery times and proactive care management.

✅ Increased Business & Occupancy Rates

  • increasing accessibility to immediate Short-term led to a 20% increase in occupancy rates, filling vacant units more efficiently.

  • Providers benefitted financially from offering temporary care packages, improving long-term sustainability.

✅ Improved Leaseholder Experience & Inclusion

  • Leaseholders accessed support services on demand, improving their quality of life.

  • 90% of residents and leaseholders reported they felt more valued and included within the Extra Care community.

✅ Enhanced Accessibility & Value for Money

  • Service costs became more flexible, allowing residents to pay for only what they needed.

  • Increased resident satisfaction and affordability, making Extra Care a more attractive option.

Key Takeaways

 

  • Flexibility is Key – Adapting care models to include short-term support improves accessibility and sustainability.

  • Early Interventions Reduce Costs – Preventative care reduces NHS dependency and long-term health costs.

  • Inclusivity Matters – Involving leaseholders and temporary residents strengthens community engagement.

 

Other recent case studies:

 

Case Study : Technology-Enabled Extra Care 

 

Challenge: A local authority faced high rates of falls, hospital admissions, and delayed discharges among older residents in Extra Care housing. 


 Solution: Social Value HQ partnered with the council to integrate fall-detection sensors, remote health monitoring, and AI-driven care planning into their schemes. 

 

Outcome: 

  • 25% reduction in hospital admissions within 12 months. 
  • Increased resident confidence and independence. 
  • Cost savings of over £500,000 annually for NHS and social care services. 

 

Case Study 2: Intergenerational Living Model 

 

Challenge: An Extra Care scheme in decline due to a lack of community engagement and social isolation among residents. 


 Solution: The scheme was redesigned to include affordable key worker housing, creating a vibrant intergenerational community. 


 Outcome: 

  • 100% occupancy achieved within 6 months of the relaunch. 
  • Improved mental well-being and community engagement among residents. 
  • Significant reduction in loneliness and demand for mental health services. 

 

Case Study 3: Flexible Care Packages & Affordability Model 

 

Challenge: Extra Care Housing in a city faced rising service charge costs, making it unaffordable for potential residents. 


 Solution: Social Value HQ introduced a “flexible care model” where residents only pay for care services when needed rather than fixed monthly costs. 
 Outcome: 

 

  • 35% decrease in service charge-related complaints. 
  • Increased affordability for middle-income older adults who previously found Extra Care out of reach. 
  • Higher occupancy rates and financial sustainability for providers. 

 

 

Why choose us

We are committed to collaborating with clients, local authorities, and frontline services to showcase success stories and case studies that highlight the real impact of our ambassadors in transforming lives and communities.

 

Why Join Our Social Value Ambassador Network?

✔ Be Part of a Movement – Help drive meaningful change in social care and housing.
✔ Access Cutting-Edge Research – Stay informed with the latest insights and best practices.
✔ Showcase Impact – Share and celebrate the difference made through case studies and success stories.
✔ Collaborate & Innovate – Work with experts, policymakers, and service providers to shape the future of social value.

By uniting passionate professionals, we aim to elevate standards, inspire innovation, and create sustainable change in social care.

 

 

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